Customer Service
Phone: 800-458-0107
Fax/Orders: 800-682-0002
Parts: 800-852-2723
Lifetime Replacement Policy
A Gilmour® product will provide complete satisfaction for the life of the product or it will be replaced free of charge (Industrial and Commercial uses are excluded.) Look for the seal on most Gilmour products.
Helpful Tips
Downloadable Owner’s Guides
Frequently Asked Questions
- Where can I buy your products locally?
Thanks for your email and your interest in Gilmour Gardening Innovation products! Ace, Do-it-Best, Lowes, Sears and True Value sell many of our products. You may also want to try www.amazon.com For additional retailers, please check our partners page.
- How do I get a replacement for a failed or unsatisfactory Gilmour product?
A Gilmour product will provide complete satisfaction for the life of the product or it will be replaced free of charge. (Industrial and Commercial uses are excluded.) Look for the seal on most Gilmour products.
For replacement of an unsatisfactory hose end product, pruning tool or tank sprayer, contact us. Include your name, address and phone number. In the message section, describe the problem you are having and include the model number of the Gilmour product.
For replacement of an unsatisfactory flexogen hose, cut off both ends of the hose and send to:
Gilmour
Excelsior Springs Division
140 Corum Road
Excelsior Springs, MO 64024
Be sure to include your name, address (not a P.O. Box), diameter and length of the hose and a brief description of the problem you are having. A replacement hose will be shipped approximately two (2) weeks after your information is received.
Define postage paid.
TRADEMARK NOTICE
All-Seasons, Dial-A-Mix, Flexate, Flexogen, Foamaster, Full-Flo, Gilmour, Grime Blaster, Handi-Sand Blaster, Pattern Master, Perfect Cover, Select-A-Spray, Snap-Cut, Spray Doc, Super 75, Trim-EZ, and Water Weeper are registered trademarks of the Gilmour Group. Easy Reach, Flow Guard Plus, Gearlever, and WoodMaster are trademarks of the Gilmour Group.
Isoplast is a registered trademark of Dow Chemical Company. Viton is a registered trademarks of DuPont Dow Elastomers.
Gilmour reserves the right to change product specifications without prior notice.